PRIVACY POLICY - U-Haul-It

U-HAUL-IT

QUALITY MULTI-USE TRAILER RENTALS

Effective Date: September 18, 2026

U-HAUL-IT, LLC respects the privacy of customers and website visitors. This Privacy Policy explains the information we may collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you interact with us, we may collect your name, address, email address, telephone number, reservation information, rental history, driver's-license information or images, vehicle information, proof of vehicle insurance, additional-driver information, payment and transaction information, communications with us, and information submitted through our website or rental forms. Our website and hosting services may also collect technical information such as IP address, browser type, device information, server logs, referring pages, pages visited, and similar information used to operate, secure, and maintain the website.

2. How We Use Information

We may use information to process reservations and rentals; verify renters, responsible parties, and authorized drivers; communicate about reservations, pickups, returns, payments, or customer service; process transactions; document rental equipment and its use; administer Rental Agreements and Payment and Credit Card Authorizations; prevent fraud, theft, misuse, or unauthorized rentals; maintain accounting and business records; comply with legal obligations; improve our services; and protect U-HAUL-IT, LLC, its customers, and its property.

3. Driver's License & Insurance Documentation

As part of the rental process, U-HAUL-IT, LLC may collect photographs or copies of a valid driver's license and proof of vehicle insurance from the responsible party or renter. U-HAUL-IT, LLC may also collect the same documentation from any additional driver authorized to operate with the trailer. This information is collected for rental administration, identity and authorization verification, documentation, risk management, and related business purposes.

4. Rental Platform & Payment Processing

U-HAUL-IT, LLC uses Lockii as its rental management and reservation platform and Stripe as its payment processor. Customer reservation, payment-card, and transaction information may be collected and processed through these services in accordance with their respective privacy and security practices.

U-HAUL-IT, LLC may receive and retain customer contact information, reservation details, transaction amounts, payment status, receipts, and limited payment-card details made available through Lockii and Stripe. U-HAUL-IT, LLC does not independently store complete credit or debit card numbers through its website.

Where the renter has completed or accepted a Payment and Credit Card Authorization, payment credentials may be securely maintained through Stripe, and U-HAUL-IT, LLC may initiate charges through Lockii and Stripe as permitted by that authorization, the applicable Rental Agreement, and law. These may include rental charges, approved extensions, late fees, damage or loss, excessive cleaning, missing equipment, recovery expenses, and other authorized amounts due.

5. Website Hosting & Domain Services

The U-HAUL-IT, LLC website is hosted by Bluehost. In connection with providing website hosting and related services, Bluehost may process technical information associated with visits to the website, including IP addresses, browser or device information, server logs, and information necessary to operate, secure, and maintain the website.

The U-HAUL-IT, LLC domain is registered through GoDaddy, which provides domain-registration and related services.

6. Sharing of Information

U-HAUL-IT, LLC does not sell customer personal information. We may disclose information to service providers that help operate our business, including Lockii, Stripe, Bluehost, GoDaddy, electronic-signature providers, insurers, accountants, attorneys, technology providers, or other vendors performing services on our behalf.

Information may also be disclosed when reasonably necessary to comply with law or legal process, investigate fraud or theft, enforce a Rental Agreement or Payment and Credit Card Authorization, process an insurance or damage claim, recover property, or protect the rights, safety, or property of U-HAUL-IT, LLC or others.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies necessary to operate the site, maintain security, remember preferences, understand website usage, or provide functionality supplied by website service providers. If U-HAUL-IT, LLC later adds advertising, analytics, or other tracking technologies that materially change these practices, this Privacy Policy may be updated accordingly.

8. Data Security

U-HAUL-IT, LLC takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss. No electronic transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for rental administration, customer service, accounting, insurance, dispute resolution, legal compliance, fraud prevention, and other legitimate business purposes. Information that is no longer reasonably required may be deleted or securely disposed of in accordance with our retention practices.

10. Your Information & Privacy Requests

You may contact U-HAUL-IT, LLC to ask about personal information we maintain about you or to request that information be corrected or deleted where appropriate and legally permissible. Certain information may need to be retained for legitimate business, contractual, insurance, tax, fraud-prevention, or legal purposes. Any rights provided by applicable privacy law remain subject to the requirements and exceptions of that law.

11. Children's Privacy

U-HAUL-IT, LLC's rental services are not directed toward children, and we do not knowingly solicit personal information from children through our rental services.

12. Third-Party Services

Lockii, Stripe, Bluehost, GoDaddy, and other third-party providers maintain their own privacy policies andpractices. Their processing of information is governed by their respective terms and privacy notices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, service providers, or applicable law. The effective date at the top of this document identifies the current version.

14. Text Messaging (SMS) Privacy

U-HAUL-IT, LLC may use text messaging (SMS) to communicate with customers about reservations, rental confirmations, pickup and return instructions, rental reminders, extension requests, payment notifications, and other rental-related matters. By providing a mobile phone number and consenting to receive text messages, customers authorize U-HAUL-IT, LLC to send messages related to rental services.

By providing a mobile phone number and consenting to receive text messages, customers authorize U-HAUL-IT, LLC to send messages related to rental services.

Message frequency varies based on reservation activity. Message and data rates may apply.

Customers may opt out of text messaging at any time by replying STOP to a message or contacting U-HAUL-IT, LLC at 877-477-HAUL. Customers may reply HELP for assistance where supported by the messaging service.

U-HAUL-IT, LLC may use Lockii and authorized messaging service providers to deliver and manage customer communications. Mobile numbers and SMS consent information may be processed by these providers solely to provide messaging services on behalf of U-HAUL-IT, LLC.

U-HAUL-IT, LLC does not sell, rent, or share customers' mobile phone numbers or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.

Customer messaging information is handled in accordance with this Privacy Policy and applicable privacy laws.

15. Contact Us

U-HAUL-IT, LLC Phone: 877-477-HAUL (877-477-4285) Email: randall@u-haul-it.com